Terms & Conditions
Business Quartier Belvedere (BQB) General Terms and Conditions (GTC)
1. Scope of Application
These General Terms and Conditions govern the contractual relationship between RB Senec s.r.o. and any user, occupant, customer, tenant, resident or authorized visitor using Business Quartier Belvedere (BQB) facilities.
2. Nature of Services
BQB provides furnished ateliers, flexible-use spaces and business-oriented accommodation solutions. Depending on the selected product, spaces may be offered for half-day, full-day, project-based, relocation, extended stay, corporate or temporary residential use. BQB is not a traditional hotel and generally does not provide reception, concierge, room service, breakfast or daily housekeeping.
3. Reservation and Contract Formation
Reservations may be made through the official website, Cloudbeds Spaces, online booking platforms, corporate agreements or direct written agreements. A reservation becomes binding only after confirmation by BQB.
4. Flexible Use and Duration
BQB may offer hourly, half-day, full-day, weekly, monthly or extended-use reservations. Any extension requires prior approval.
5. Payments
BQB may require advance payment, security deposits, credit card authorization, identity verification and payment verification. Failure to provide required payment or verification may result in cancellation.
6. Check-In and Access
BQB operates primarily through contactless access systems. Users may be required to complete online registration, verify identity, provide government-issued identification and accept house rules digitally.
7. Permitted Use
Spaces may only be used for lawful purposes including business activities, temporary office presence, project work, meetings, relocation accommodation and temporary residential use where legally permitted.
8. Occupancy Limits
Spaces may only be occupied by the number of persons specified in the reservation. Additional occupants require approval.
9. House Rules
Users must treat all premises, furnishings and equipment with care. Quiet hours apply from 22:00 until 08:00. Parties, excessive noise, unauthorized events, subletting and illegal activities are prohibited.
10. Smoking Policy
Smoking, vaping, e-cigarettes, hookahs and similar activities are prohibited inside the property. Cleaning charges and damages resulting from violations may be charged.
11. Fire Safety
Users must comply with all fire safety regulations and may not tamper with smoke detectors, extinguishers or safety equipment.
12. Liability
Users are liable for damage caused by themselves, occupants or visitors. BQB shall not be liable for theft, loss of property, utility interruptions, internet interruptions or force majeure events.
13. Internet and Digital Services
Internet access is provided as a convenience. Illegal activities, copyright violations and misuse of the network are prohibited.
14. Video Surveillance
Certain common areas may be subject to video surveillance for protection of persons and property and for investigation of incidents.
15. Cleaning and Departure
Users shall leave the premises in a reasonable condition. Excessive cleaning requirements may result in additional charges.
16. Cancellation and Early Termination
Unless otherwise agreed in writing, reservations may be subject to cancellation fees. Early departure does not automatically entitle the user to a refund.
17. Force Majeure
BQB shall not be liable for interruptions caused by events beyond its reasonable control including natural disasters, utility failures, government actions or technical failures.
18. Data Protection
BQB processes personal data in accordance with GDPR and applicable laws for reservations, access control, security, invoicing and customer support. Further information is available at www.businessquartier.at.
19. Severability
If any provision becomes invalid or unenforceable, the remaining provisions remain unaffected.
20. Governing Law and Jurisdiction
The contractual relationship shall be governed by the law specified in the reservation agreement. Jurisdiction shall be determined according to applicable law and contractual arrangements.
SMS and Text Messaging Policy
We use a guest messaging platform to communicate with you regarding your stay. By providing your phone number during the booking process, you consent to receive text messages from the property.
Purpose: Text messaging may be used to send check-in instructions, access information, room readiness updates, and to respond to your requests during your stay.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive. You will receive a final confirmation message, after which no further SMS messages will be sent.
Help: If you experience issues or need assistance, you may reply HELP or contact the front desk directly.
Privacy of Mobile Data:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
